If SSO is enabled use, upgrade the co-resident deployment to SSO, update the CUIC in the co-resident deployment to Release 11.6(1)ĬOP11. Install the CUIC, Release 11.6(1) COP11 patch before you upgradeĬisco Finesse and ECE to Release 12.0(1) or 12.5(1).
3.2 Cisco Unified Communications Manager Mobile and Remote Access.3.1 Endpoints Supported for Callers Only.For example, support for ESXi depends on VMware release cycles. Support for these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party software. The Compatibility Matrix specifies all supported third-party softwares (like Avaya, Nortel, and VMware) and its versions. If a configuration or version is not stated, that configuration or version is not supported. The information in this compatibility matrix supersedes compatibility information in any other Cisco Unified Contact Center Enterprise documentation. This compatibility matrix specifies all supported configurations and versions for the Cisco Unified CCE 11.6(x) release. The Unified Contact Center Enterprise (CCE) Solution Compatibility Matrix includes all Cisco Unified CCE solution component information, such as Finesse, Unified Intelligence Center, and Cisco Unified Customer Voice Portal (CVP). Go to: Cisco Unified Contact Center Enterprise Compatibility Information (Index) Go to: Unified CCE Solution Compatibility Matrix for 11.6(x) (Display-optimized HTML) Ucce_11_6_x_compat.html Unified CCE Solution Compatibility Matrix for 11.6(x)