(The backup code was shown to you when you set up two-step authentication or if you regenerated a new one. Click Use your backup code and enter your password and backup code to disable two-step authentication.Click Sign in another way when prompted to enter your two-step authentication code.Sign in with your email address and password.If you are NOT the account owner, the primary account owner or an account administrator can help solve this issue for you! One of these folks will want to simply reset your two-step authentication from the Stripe account in the Team settings page This will send an email to you with a link to regain access to your account. Once we confirm your identity, you’ll be able to sign in using your password. For security purposes, you will be asked to provide detailed information about your account OR upload a government issued ID to confirm your identity. If you are the account owner, submit a request through the account recovery form. If you do not have your backup code or your authorized two-step authentication device There are a few ways to regain access to your Stripe account if you no longer have your authorized two-step authentication device (for example, your mobile phone) and/or backup code.
![google authenticator backup codes lost google authenticator backup codes lost](https://storage.googleapis.com/support-forums-api/attachment/thread-24036173-17639127405172305100.jpg)
If you still have your backup code, sign in with your email address and password, then click "Sign in another way" followed by "Use your backup code" to disable two-step authentication. So when I was trying to login to Instagram it kept asking for the authentication, I tried contacting support, but they were unable to verify me, but I do.
![google authenticator backup codes lost google authenticator backup codes lost](https://storage.googleapis.com/support-forums-api/attachment/thread-45704295-3777844403153780392.jpg)
If you are not, an account owner or administrator can reset your two-step authentication or you can use your backup code to sign in. So recently, I changed my smartphone and in the process, I lost all of my data, including the authenticator app and the backup codes for my Instagram. If you are the account owner, you can regain access by submitting a request through the account recovery form.